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- Resolving Blue Screen errors in Windows
If you're not a support agent or IT professional, you'll find more helpful information about Stop error "blue screen" messages in Troubleshoot blue screen errors. A Stop error is displayed as a blue screen that contains the name of the faulty driver, such as any of the following example drivers:. There is no simple explanation for the cause of Stop errors also known as blue screen errors or bug check errors.
Many different factors can be involved. However, various studies indicate that Stop errors usually are not caused by Microsoft Windows components. Instead, these errors are generally related to malfunctioning hardware drivers or drivers that are installed by third-party software. This includes video cards, wireless network cards, security programs, and so on. The root cause of Stop errors is never a user-mode process.
While a user-mode process such as Notepad or Slack may trigger a Stop error, it is merely exposing the underlying bug which is always in a driver, hardware, or the OS. Review the Stop error code that you find in the event logs. Search online for the specific Stop error codes to see whether there are any known issues, resolutions, or workarounds for the problem. Make sure that you install the latest Windows updates, cumulative updates, and rollup updates.
To verify the update status, refer to the appropriate update history for your system:. This diagnostic tool is used to collect machine memory dump files and check for known solutions.
Run Microsoft Safety Scanner or any other virus detection program that includes checks of the Master Boot Record for infections. Make sure that there is sufficient free space on the hard disk. The exact requirement varies, but we recommend 10—15 percent free disk space. Contact the respective hardware or software vendor to update the drivers and applications in the following scenarios:. You are seeing an indication of a service that is starting or stopping before the crash occurred.
In this situation, determine whether the service behavior is consistent across all instances of the crash. If there are no updates available from a specific manufacturer, it is recommended that you disable the related service.
To do this, see How to perform a clean boot in Windows. You can disable a driver by following the steps in How to temporarily deactivate the kernel mode filter driver in Windows.
You may also want to consider the option of rolling back changes or reverting to the last-known working state. Download DumpConfigurator tool.
If the server is virtualized, disable auto reboot after the memory dump file is created. This lets you take a snapshot of the server in-state and also if the problem recurs. For more information, see the following video:. Finding the root cause of the crash may not be easy. Hardware problems are especially difficult to diagnose because they may cause erratic and unpredictable behavior that can manifest itself in various symptoms. When a Stop error occurs, you should first isolate the problematic components, and then try to cause them to trigger the Stop error again.
If you can replicate the problem, you can usually determine the cause. The next section discusses how to use this tool. Advanced troubleshooting of crash dumps can be very challenging if you are not experienced with programming and internal Windows mechanisms. We have attempted to provide a brief insight here into some of the techniques used, including some examples.
However, to really be effective at troubleshooting a crash dump, you should spend time becoming familiar with advanced debugging techniques. Also see the advanced references listed below. Verify that the computer is set up to generate a complete memory dump file when a crash occurs. See the steps here for more information. Locate the memory. On the other computer, download the Windows 10 SDK.
Start the install and choose Debugging Tools for Windows. This installs the WinDbg tool. This is the recommended method. If the computer is not connected to the Internet, you must specify a local symbol path.
Click on Open Crash Dump , and then open the memory. See the example below. There should be a link that says! Click that link. This will enter the command! There will be rows of numbers with each row followed by a colon and some text.
See Using the! There are many possible causes of a bugcheck and each case is unique. The problem here is with mpssvc which is a component of the Windows Firewall. The problem was repaired by disabling the firewall temporarily and then resetting firewall policies.
Additional examples are provided in the Debugging examples section at the bottom of this article. We estimate that about 75 percent of all Stop errors are caused by faulty drivers. The Driver Verifier tool provides several methods to help you troubleshoot. These include running drivers in an isolated memory pool without sharing memory with other components , generating extreme memory pressure, and validating parameters.
If the tool encounters errors in the execution of driver code, it proactively creates an exception to let that part of the code be examined further. Driver Verifier consumes lots of CPU and can slow down the computer significantly. You may also experience additional crashes. Verifier disables faulty drivers after a Stop error occurs, and continues to do this until you can successfully restart the system and access the desktop.
You can also expect to see several dump files created. This can degrade performance and make the system unusable. This also limits the effectiveness of the tool. If you continue to experience non-analyzable crashes, try enabling verification on all third-party and unsigned drivers. Additionally, if the computer cannot boot into the desktop because of Driver Verifier, you can disable the tool by starting in Safe mode. This is because the tool cannot run in Safe mode. For more information, see Driver Verifier.
This section doesn't contain a list of all error codes, but since many error codes have the same potential resolutions, your best bet is to follow the steps below to troubleshoot your error.
The resolution method is to disable the network device in device manager and try the upgrade again. Disconnecting the device and retrying the upgrade is a possible solution. Bug Check Code Reference. Feedback will be sent to Microsoft: By pressing the submit button, your feedback will be used to improve Microsoft products and services. Privacy policy. Skip to main content. Contents Exit focus mode. Note If you're not a support agent or IT professional, you'll find more helpful information about Stop error "blue screen" messages in Troubleshoot blue screen errors.
Note The root cause of Stop errors is never a user-mode process. Note If there are no updates available from a specific manufacturer, it is recommended that you disable the related service. Note Advanced troubleshooting of crash dumps can be very challenging if you are not experienced with programming and internal Windows mechanisms. Is this page helpful? Yes No.
Any additional feedback? Skip Submit. Submit and view feedback for This product This page. View all page feedback. Apply the latest updates for the driver by applying the latest cumulative updates for the system through the Microsoft Update Catalog website. Update an outdated NIC driver. Contact the hardware vendor to update the NIC driver for a resolution. If a driver is identified in the Stop error message, contact the manufacturer for an update. If no updates are available, disable the driver, and monitor the system for stability.
You must restart the system before the disk scan begins on a system partition. Contact the manufacturer for any diagnostic tools that they may provide for the hard disk subsystem.
Try to reinstall any application or service that was recently installed or updated. It's possible that the crash was triggered while the system was starting applications and reading the registry for preference settings. Reinstalling the application can fix corrupted registry keys. If the problem persists, and you have run a recent system state backup, try to restore the registry hives from the backup.
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